Shipping Policy:
What are the delivery charges?
The delivery charge varies with each Seller.
Sellers
incur relatively higher shipping costs on low-value items. In such cases,
charging a nominal delivery charge helps them offset logistics costs. Please check
your order summary to understand the delivery charges for individual products.
For
Products listed as Aliza Infozen Pvt Ltd Plus, a Rs 40 charge for
delivery per item may be applied if the order value is less than Rs 500. While orders of Rs 500 or above are delivered free.
Why does the delivery date not correspond to the
delivery timeline of X-Y business days?
It
is possible that the Seller or our courier partners have a holiday between the
day you placed your order and the delivery date, based on the
timelines shown on the product page. In this case, we add a day to the
estimated date. Some courier partners and Sellers do not work on Sundays and
this is factored into the delivery dates.
What is the estimated delivery time?
Sellers
generally procure and ship the items within the time specified on the product
page. Business days exclude public holidays and Sundays.
Estimated
delivery time depends on the following factors:
- The Seller offering the product
- Product's availability with the Seller
- The destination to which you want the order shipped to and location
of the Seller.
Are there any hidden costs (sales tax, octroi etc)
on items sold by Sellers on Aliza Infozen Pvt Ltd?
There
are NO hidden charges when you make a purchase on Aliza Infozen Pvt Ltd. List prices are final and all-inclusive. The price you see on
the product page is exactly what you would pay.
Delivery
charges are not hidden charges and are charged (if at all) extra depending on
the Seller's shipping policy.
Why does the estimated delivery time vary for each
seller?
You
have probably noticed varying estimated delivery times for sellers of the
product you are interested in. Delivery times are influenced by product
availability, geographic location of the Seller, your shipping destination and
the courier partner's time to deliver in your location.
Please
enter your default pin code on the product page (you don't have to enter it
every single time) to know more accurate delivery times on the product page
itself.
The seller does not/cannot ship to my area. Why?
Please
enter your Pincode on the product page (you don't have to enter it every single
time) to know whether the product can be delivered to your location.
If
you haven't provided your Pincode until the checkout stage, the Pincode in your
shipping address will be used to check for serviceability.
Whether
your location can be serviced or not depends on
- Whether the Seller ships to your location
- Legal restrictions, if any, in shipping particular products to your
location
- The availability of reliable courier partners in your location
At
times Sellers prefer not to ship to certain locations. This is entirely at
their discretion.
Why is the CoD option not offered in my location?
Availability
of CoD depends on the ability of our courier partner servicing your location to
accept cash as payment at the time of delivery.
Our
courier partners have limits on the cash amount payable on delivery depending
on the destination and your order value might have exceeded this limit. Please
enter your pin code on the product page to check if CoD is available in your
location.
I need to return an item; how do I arrange for a
pick-up?
Returns
are easy. Contact Us to initiate a return. You will receive a call explaining
the process, once you have initiated a return.
Wherever
possible Aliza Infozen Pvt Ltd Logistics will facilitate the
pick-up of the item. In case, the pick-up cannot be arranged through Aliza
Infozen Pvt. Ltd. , you can return the item through a third-party
courier service. The Seller bears return fees.
What do the different tags like "In
Stock", and "Available" mean?
'In Stock'
For
items listed as "In Stock", Sellers will mention the delivery time
based on your location Pincode (usually 2-3 business days, 4-5 business days or
4-6 business days in areas where standard courier service is available). For
other areas, orders will be sent by Registered Post through the Indian Postal
Service which may take 1-2 weeks depending on the location.
'Available'
The
Seller might not have the item in stock but can procure it when an order is
placed for the item. The delivery time will depend on the estimated procurement
time and the estimated shipping time to your location.
'Pre order' or 'Forthcoming'
Such
items are expected to be released soon and can be pre-booked for you. The item
will be shipped to you on the day of its official release launch and will reach
you in 2 to 6 business days. The Preorder duration varies from item to item.
Once known, release time and date are mentioned. (Eg. 5th May, August 3rd week)
'Out of Stock
Currently,
the item is not available for sale. Use the 'Notify Me' feature to know once it
is available for purchase.
'Imported'
Sometimes,
items have to be sourced by Sellers from outside India. These items are
mentioned as 'Imported' on the product page and can take at least 10 days or
more to be delivered to you.
'Back In Stock Soon
The
item is popular and is sold out. You can however 'book' an order for the
product and it will be shipped according to the timelines mentioned by the
Seller.
'Temporarily Unavailable'
The
product is currently out of stock and is not available for purchase. The
product could be in stock soon. Use the 'Notify Me' feature to know when it
is available for purchase.
'Permanently Discontinued'
This
product is no longer available because it is obsolete and/or its production has
been discontinued.
'Out of Print'
This
product is not available because it is no longer being published and has been
permanently discontinued.